⚠️ Troubleshooting
Audience: User, Org Admin, System Admin, Deployment Administrator, Developer, Support
Related: Deployment · Displays · Recipe Import · AI · Backups · Database · Diagnostic Clones · Performance and Job Status · Support Requests
Start with the feature-specific page, then check Job Status, Performance, logs, database health, deployment services, and the relevant Active Organization context. Preserve the exact user-visible error and safe organization/display/job context without copying credentials, API Tokens, provider tokens, private URLs, or sensitive form values.
🧪 Reproduce safely with a Diagnostic Clone
Use a Diagnostic Clone when support needs to reproduce an organization-specific problem without changing the source organization. The clone can copy selected safe configuration and current operational data into an isolated regression organization, where troubleshooting, validation, and destructive test actions cannot affect the organization experiencing the issue.
🆘 Create a Support Request
When platform support is configured, authenticated Admin and Mobile users can choose Support Request from the Blackcap account menu. See Support Requests for the submission workflow, configuration requirements, captured safe diagnostic context, optional image handling, rate limits, case numbering, email recipients, privacy protections, and audit history.